Just when I think I couldn't hate Sonos more than I already do... this happens...
Sonos laying off 100 people amid expensive app problems.
These employees aren't at fault for MANAGEMENT'S stupid fucking decisions that screwed customers and fucked the company. But of course they're the ones losing their jobs. Not management.
MANAGEMENT didn't give a shit that the app wasn't ready.
MANAGEMENT decided to fuck their customers so their headphones could ship by some date on a calendar.
MANAGEMENT sat on their asses as the company imploded when they could have just brought back the old app.
But MANAGEMENT wasn't the ones who would lose their jobs over their decisions causing customers to abandon Sonos... so why should they care?
Last week I spent three fucking hours trying to get my bedroom speakers working again after they randomly stopped the night before. Right in the middle of a song, they died and never came back. No amount of power cycling... no amount of resetting and re-adding them... no amount rebooting my fucking routers or taking down the entire system and bringing it back up again... will get them to work again.
I am told that resetting them and adding them to a different system before resetting and adding them back to mine might help. Who the fuck knows. I don't have time right now to deal with that. If I had money to burn, I would take every fucking stick of Sonos gear I own, throw it in the middle of the street, and take a flamethrower to it.
Management firing 100 employees over their idiotic decisions only makes me want to burn it faster.
Yeah, Sonos put us through all this shitty "new app" bullshit to sell some headphones before a date on a calendar. They unleashed an app that doesn't work, is missing features, and causes endless fucking problems because they just don't give a shit. Which is not surprising because they let their "Pop of Death" fault plague their Arc soundbar for years before they addressed it.
All I can do is hope that once management has destroyed Sonos to the point where it's dead that somebody finds a way of hacking their crap so it doesn't become worthless.
Another day another way Sonos is screwing their customers. I am so fucking sick and tired of this shit.
First Sonos forces you to upgrade to a new piece of shit controller app that's missing features and is badly unintuitive. But they dumped it on us before it was ready so they could release a new pair of headphones that requires it. And while I can forgive a lot, having to constantly wait for playlists to load is driving me up the fucking wall. This is what I see ALL THE FUCKING TIME NOW...
And it gets worse. Playlists constantly, unrelentingly pause to buffer. If you've got a lot of songs in a list, scrolling is absolute agony...
I'm guessing this is because you can no longer control your speakers locally, and have to go out on the internet through the shitty fucking Sonos servers to access the shitty fucking speaker sitting in the same room with you.
Then today it was revealed that Sonos removed the line from their user agreement saying that they won't sell your data. It's still in the agreements outside of the USA but, because this fucking country cares more about corporations than people, Americans get fucked by Sonos. Again.
So what's next? Sonos starts charging you a subscription fee to use their idiotic fucking app that's required to control the speakers you bought? At this rate, it seems not only possible, but expected.
Sonos should be forced to allow local control of their gear by consumer protections... because that's how it was when we bought it. Now it's just an internet device that puts you at the whim of Sonos's fucking stupidity, and I would have never signed up for that.
The weekend may be coming to a close, but I have one essential task left on my day off... because an all new Bullet Sunday starts... now...
• Admirals! As the Stanley Cup finals march onward, I've been thinking a lot about hockey lately. And wearing hockey jerseys a lot. My favorite ever logo for a hockey team is the original refresh logo from Milwaukee Admirals. I have the home/away jerseys with just the skull head, and I love them. But the one I REALLY want is the alternate jersey from the 2015(?) season with the full admiral skeleton character on powder blue. It's the best-looking hockey jersey I've ever seen. I look on eBay on the regular and can't find one in my size (currently there's just one youth jersey). The new Admirals logo is nice and all... better than most... but the style is just like every other logo you see. That refresh logo by Joe Locher (at Yes Men?) was so wonderfully fresh and really stood out from the rest...
Man I hope the Admirals have a throwback alternate run with that logo again. I'd buy the jersey in a heartbeat.
• Bald Eagle! I know I'm sounding like a broken record when it comes to the Kelce Brothers' podcast, but how are they this hilarious?
Kinda cool how they have a future outside of football ahead of them. Travis could so easily transition to movies and television. His episode of Saturday Night Live made this perfectly clear.
• Bratty! This looks ridiculously good...
It's always cool when famous people revisit their lives when they were at their peak popularity.
• Panda! Here's an absolute master class on amazing logo design. At first it's a bit confusing, just looking like a bunch of shapes in a pattern. But once you see the panda... it all comes together so frickin' beautifully...
The article is short and well worth a click.
• Surfer Girl! I will never, ever understand why the sound mix in a documentary, where hearing what people are saying IS THE ENTIRE FUCKING POINT, is not reviewed for clarity by SOMEBODY! The new Beach Boys documentary on Disney+ has the music ON FULL FUCKING BLAST every time it appears. And sometimes it completely obscures what people are saying. These guys are older now. They're already difficult to understand. The vintage footage is also difficult to understand...
I watch everything with subtitles, usually as a fallback. But with this documentary? IT'S FUCKING ESSENTIAL BECAUSE THE SOUND MIX IS ABSOLUTE SHIT!!!!!
• Drag Me! The first season of Trixie Motel was pretty entertaining, so I can't wait to see what she has in store for us this time...
Just in time for Pride.
• Audiohate! The new Sonos app is so fucking horrendous... it's inability to scroll through a playlist without relentless, constant pauses again and again and AGAIN is rage-inducing... that I went to dig out an old iPad which I knew had the old app on it. But... oh yeah... Sonos fucking FORCES you to update the app...
What an unbelievable bunch of assholes.
And now I'm off to prepare for a very early morning indeed.
I'm deep into home improvement projects, but don't despair... because an all new Bullet Sunday starts... now...
• Read a Book! Two excellent documentaries A Beatles doc on The Beach Boys (Disney+) which was very good, but had a horrible sound mix. The music is blasting... sometimes over the dialogue. And then there's the Reading Rainbow doc (Netflix) which is perfect...
Well worth your time. Especially if you're familiar with the program. I remember it would play in the lounge at college even though it was meant for kids. But it was not dumbed-down entertainment, so it was watchable for everybody.
• Sixty-Nine, Dude!! So there I was, ready to turn in for the night this past Tuesday when I saw a bright light flickering out my window. At first I thought it was just a plane because the light looked red. But it never moved, so I pulled out the StarWalk 2 app on my phone and found out it was a comet named 13P/Olbers which comes around every 69 years. It won't be here again until 2094, so I hope you saw it while you had a chance...
Sweet! Really makes me wish I had a telescope!
• Beautiful Cabin Crew Scarlett Johansson! When powerful people want something and you won't give it to them, then they just take it. Doesn't matter if that power comes from money... or people who are controlling a powerful force in our lives like A.I... what's yours is theirs. In the case of Scarlett Johansson, OpenAI. took her voice after she told them she didn't want to work with them. Hope with all your might that powerful people don't want something you have.
• I'm Good, Thanks! Sonos released the news that their new "Ace" headphones will release on June 5. And it's like they honestly think I would buy their shit? I couldn't use Dolby Atmos on my Sonos soundbar because it took years for them to fix the "pop of death" that plagued it. YEARS! Their interim solution was to "turn Atmos off" WHEN THAT'S THE ENTIRE REASON I BOUGHT IT! Between that and their shitty fucking app that makes using their gear a horrendous ordeal (I am filled with rage every time I have to scroll through a playlist because it keeps pausing to load), there's zero fucking chance I'd spend $450 on a pair of their fucking headphones. It's weird to think that Sonos was once the pinnacle of audio equipment with incredible features you just had to have (considering you could afford it), but now I honestly don't care if they flame out and shut down.
• Smell That Freedom! France has released a stamp that smells like baguettes! Nifty. BUT ALL 'MURICAN STAMPS SMELL LIKE FREEDOM!
Except I still want some of those baguette stamps. Who wouldn't?
• Enter The Sandman: Part Two! I have been anxiously awaiting to see who gets cast as the remaining Endless for the second season of The Sandman, and here they are...
Perfect. But I am still waiting for an adaptation of Death: The High Cost of Living. I don't understand why it's not been announced. It would be relatively cheap to produce. Just write a check for a fraction of the money you gave to Zack Snyder to crap the Rebel Moon movies out of his ass and call it good.
• Pigment! Wonderful look at a 300 year-old artisanal pastel shop in France...
I love stuff like this. In an age when computer-generated A.I. "art" is all the rage, it's nice to see the craftsmanship that goes into the tools of creating actual art.
• Corruption. the only REAL bipartisan issue! I saw this last week and it hasn't left my head. And yet we keep voting for this fucking bullshit instead of persecuting them all for treason...
Treason, which I'll remind you, is punishable by death in this country.
Until next time, buckaroo.
Just when I think that I couldn't hate Sonos more than I already do... they unleash this new shitty fucking app that's somehow even shittier than their previous shitty fucking app.
Why in the hell can't they hire a UI designer who actually knows how to craft a useable UI? Because I've only been using this heinous blight on all humanity for two hours and I've found so much wrong as to make me wonder what the fuck they're even doing.
I'm dying to know: Does ANYBODY at Sonos actually listen to fucking music using this piece of shit? Who would want this? Pathetic. Fucking pathetic. After waiting YEARS to get an app update that's worth a shit... then getting this fucking disaster... I'm ready to throw all my Sonos gear in the front yard, douse it with gasoline, and light the fuckers up. I'd rather listen to music on a fucking iPod mini than suffer through this idiot shitshow any longer. It's just fucking inconceivable that this is where Sonos is at. Will they fix all the shit that's broken, unclear, and missing? Maybe. But shouldn't they have beta tested the app before releasing it? Well, it's Sonos. It took them a fucking YEAR to release a fix for the Pop of Death on the Arc soundbar, and I'm still not convinced that it's totally fixed because I am still having problems. So you do the math. Shake that Magic 8-Ball and the answer always seems to be "Not fucking likely."
If you're thinking of buying Sonos gear, you should take a fucking pass. A hard pass. If things keep going like this, they're not going to be around much longer anyway.
UPDATES!
Before I get to some more thoughts about this shit... can I just give a shoutout to all the people saying "Relax, it's version 1 and things will get fixed" and "Relax, it works just fine for me!" Fuck you. There are BASIC FUNCTIONS THAT ARE SERIOUSLY BROKEN OR MISSING! If I had the option of downgrading to the old app, then I'd say "Well that was bad!" and be able to relax. But I can't. And goody for you if it works for you... that doesn't fucking negate the problems that everybody else is having. Take several seats and be happy that your whole system didn't go down and all the basic features other people use are something you don't give a shit about.
But anyway...
On the Sonos site they have a feature list which shows all kinds of options you get when you click on a track...
But what do I get? Save to favorites (which may or may not play when clicked on) and replace the entire fucking queue. That's it...
I can only guess that all those other basic features aren't working, and rather than getting it all fixed before release, Sonos decided to shove out an incomplete fucking app with no way to go back to the old app which, while shitty, allowed all of this.
One of the biggest complaints by others is that they can no longer see music on their local network storage. Support for this has been dropped completely. This is nonsensical in all kinds of ways, but fortunately I get around it by having Plex manage my media, and Plex is actually showing up and working (despite having a red exclamation point in the button with absolutely no explanation). Sonos's response seems to be "Don't you even stream, bro?" which has left a great many users thrilled, as you can imagine.
A minor annoyance... whenever I go to System Settings, I fly into a panic because I think a bunch of my gear has gone missing from the system. My room will show "Stereo Pair" which is normal because there's two speakers joined into a stereo pair there. But my living room will show "Arc" and that's it. It used to be "Arc + Surrounds + Sub" or something like that. I wish that they would go back to that. With so many people losing equipment out of the app, I'd really prefer not to get assaulted with this incomplete info.
When you opened up the Sonos app away from your home network in the past, you'd get a message that said something like "Searching for your Sonos network." Now, this doesn't happen. Assumably because Sonos is all about internet connectivity for some reason. And that would be fine... except it doesn't reflect the current state of your devices back home. According to the widget, Karma by Taylor Swift is playing in my bedroom. The little bouncing equalizer icon is bouncing... and I am given the option to pause what's being played. Except nothing is actually being played. Which is why this whole internet connectivity fiasco is so fucking ridiculous. It appears that EVERYTHING goes out on the internet, even when you're at home. That's why it takes forever for shit to load. And why when you scroll through your queue it has to keep pausing and loading... pausing and loading... pausing and loading. I suppose that Sonos could justify this huge fucking waste of time if they could point to the app and say "SURE IT'S SLOW! BUT YOU CAN CONTROL YOUR SYSTEM FROM ANYWHERE IN THE WORLD!" Except you can't. It gives wrong information and none of the controls even work.
To actually control your system remotely, you have to use the internet and login at http://play.sonos.com. This will be the only option available on desktop computers once Sonos kills the desktop apps, so you'd think that the web app would be fucking killer, right? Yeah... you'd think that. Except the web app is just as fucking useless and broken as the phone app. It is equally slow with a lot of waiting around for things to load. Even if you're sitting in the same fucking room as your speaker, since the controls have to go out onto the internet, visit the Sonos servers, then come back to you. No option for local network control. But it gets worse. Remember how I was mentioning that search on the iPhone app if fucking abhorrent? Somehow the web app is even worse. At least in the iPhone app you can select the service you want to search. But if you select a service in the web app, there's no search bar on the service sheet. You are forced to use the universal search bar to search all services (including Sonos fucking Radio that they won't let you fucking delete no matter how badly you want to)...
It's been well-established that I fucking loathe Sonos and don't recommend their bullshit... even if you find their gear on clearance. At least right now. But there's a few things that Sonos can do which would at least make things tolerable...
But given Sonos's history, I am holding out zero hope that anything gets resolved quickly... if at all. They have long since stopped giving a fuck about their products, their reputation, and their customers.
This morning I was hungry enough to eat breakfast, but not hungry enough to cook the eggs, hash browns, and toast I wanted. So I microwaved a couple hotdogs and headed off to work. Yummeh.
When I got home I wasn't nearly as exhausted as I usually am, so I nuked two more hotdogs for dinner and decided to install my guest bathroom speaker into the ceiling behind where the access panel will go. My cats hid upstairs because I was screaming obscenities the whole time. But I did it...
...barely.
If I could have found a quality bracket I would have gladly paid for it, but instead the only one that would work for the position I needed was a $20 cheap piece of crap. The screws in particular are soft, cheap, and shitty that were stripped out with zero effort (like more screws you get with cheap crap). Plus the hinge mechanism is stupidly designed. And, as if that wasn't enough, the instructions left out a critical piece that I had to figure out on my own.
Hopefully it doesn't fall down and ruin my grossly overpriced Sonos speaker. Wouldn't shock me in the least.
Now what I really need is to celebrate this achievement with a couple of hot dogs for dessert. Considering people in my home can continue to party with music while using the bathroom is worth celebrating. Because one of those people is me!
Yesterday Sonos announced a patch which will (supposedly) fix the heinous POP OF DEATH problem that Sonos ARC soundbar customers have been enduring for years. As you may remember, I talked about this a while back... where playing Dolby Atmos content via either an AppleTV 4K or an Xbox will cause a loud POP! and kill your soundbar until you reset it. The only option you have to prevent it is to turn off Atmos. I have both of those devices, and bought the ARC soundbar specifically to play Dolby Atmos content. Then I went ahead and bought two Era 300 speakers for the rear channels in the hopes that Atmos would route through them and allow me to turn it back on. NOPE! It's all or nothing.
Needless to say, I sure hope that this patch actually works. Otherwise I've spent a hell of a lot of money for nothing.
I have been a massive Sonos fan for a very long time. Sure I've has occasional connectivity problems which Sonos Support always blamed on my network (despite my ditching two sets of routers and replacing them with a very expensive Amplifi Alien mesh network), but it hasn't dimmed my enthusiasm for their products. The sound is exceptional and the capabilities are fantastic. I still have occasional connectivity problems to this day, though I reject completely the idea that it's my network's fault. My network is rock solid... and far exceeds what's required to stream sound. Usually going in and manually changing the channel that Sonos is using is enough to fix things up. Until the next time.
But then the POP OF DEATH happened, and I've been "FUCK SONOS!" ever since.
Every time they announced layoffs I was all "GOOD! YOU DESERVE TO FAIL!"... while feeling sorry for the employees who were collateral damage because their fucking management wouldn't allocate the resources required to solve a huge fucking problem that caused their products to fail for the very purpose they were designed. Remember... this problem has been going on for years!
I had it in my head that I would never buy another Sonos product ever again because this was so absurdly fucking shitty.
So when Sonos announced today that they are cutting even more jobs and focusing on developing headphones, I am not swayed. Why would I buy some expensive headphones that could ship with a massive defect that takes the company YEARS to fix? No thanks. I'll continue to buy Apple or Bose headphones, because I'm done with Sonos.
Or am I?
Honestly I don't know.
I'd sure like to think so. But maybe they will come out with something so awesome and revolutionary that I'd be willing to give them a chance if the price is right.
Regardless, Sonos is a cautionary tale of how a beloved brand can trash their own reputation and flush customer good will down the toilet. If a problem comes to your attention, you'd better fucking drop what you're doing and fix it... quickly... because you're never the only game in town, and brand loyalty only goes so far.
UPDATE: Color me fucking shocked...
Fourth time was a charm... well, that and two reboots (unplugging and plugging back in again). I watched a movie on my AppleTV 4K and no POP OF DEATH, so far. So that's refreshing.
Fall has come and the weather is dreary and cold, but it's warm in my heart... because an all new Bullet Sunday starts... now...
• The Price of Cinema is Too Damn High! I loved Mission: Impossible - Dead Reckoning, Part One. It is smart, exciting, and I can't wait for Part Two. What gets me is that the movie cost $291 MILLION to make. And while I'm not staying that it wasn't money well-spent (this movie is insane)... I am saying that it's $567 million box office means that the movie barely made any money after promotion. If it made any money at all...
They seriously need to stop making movies that cost these utterly bonkers amount of money. It is totally fucking up the industry, and failures like this (and so many other... The Flash, Fast X, Indiana Jones, to name some) are going to make it so that studio movies die a horrible death. That's no fun for any of us. Surely they can be more clever with less money? Because this just isn't sustainable any more.
• Fantasy Football! I remember when The League first debuted. It was amazing to me that it managed to make it on the air given how raunchy it was. But it endured for seven seasons, and I was a huge fan for the first four seasons. A fan for the fifth and sixth season. And was still watching for the final season, although it most definitely did not go out on a high note...
As I mentioned on Wednesday, I've been rewatching all the episodes on Hulu. Now that I have some distance from the end of the series, I cannot help but wonder if they came back for an 8th season what that would be like. I honestly don't know... but it seems like it would be a worthwhile thing to take a look at.
• On the Other Hand... The new Frasier is kinda... not great. It's nowhere near the level of Cheers and Frasier and I'm wondering why this was the direction they took. I mean, it's not as tragic as some of the reviews made it out to be. They tried to get some heart into it and there are funny moments despite itself. But all I feel while watching it is wanting to go re-watch the original Frasier and also rewatch Deception to see Jack Cutmore-Scott in something that was actually good and Sirens so I could see Kevin Daniels in something good. At least that way I won't have to see "David" be a horrific substitute for "Niles"... it's like he's there JUST to be unfunny and cringe.
Will & Grace managed to come back as good as it ever was... but too many of these revivals just aren't working. But because I loved the original Frasier I'm going to keep watching in the hopes that the show finds its footing. Because I'm watching the very first episode of the first Frasier and it was absolute gold from the jump.
• Hot Sauce! I love hot sauce. I started with the mild green sauce that my mom loved (something I still eat on tacos when I make them at home, because it's the flavor I'm used to. Later I moved on to Tabasco, which has more heat and a vinegar tang that makes it a delicious addition to everything from sauces to potato salad. Now I split my time between Tabasco, Cholula, and Sriracha. They are similar enough that I can use them interchangeably, but different enough that I prefer them for specific foods (occasionally I pick up a bottle of Frank's RedHot, which is not so hot, and Tapatío as well). Last year I was trying to save money, so I started keeping track of which brand I use most. I thought it would be Tabasco, but it ended up being Cholula because it has a bit more heat. So now I buy just that one sauce to save money so I'm not buying three and four. AND THEN... I decided to try something hotter. So now I'm addicted to El Yucateco Red...
It's more than just "hot" because it still adds nice flavor (unlike the hotter sauces I've tried where I can't even taste anything but fire). And now I'm wondering if I've reached my hot sauce limit? Or eventually will this not be hot enough either? Because it's only 5,790 on the Scoville scale, and that's barely hitting the second of ten sauces if I ever end up on an episode of Hot Ones (which tops out at 2,000,000 on the Scoville scale). Which is a great excuse to post the SNL parody, which is one of my favorites...
That never gets old.
• Shoresy Deux! One of the biggest surprises last year was the Letterkenny spin-off, Shoresy. It was rediculously entertaining, and ended up being my fifth favorite show of 2022. And now it's coming back...
Reeeeally looking forward to it.
• J-Boy! So there I was watching the movie Robots
The best part of the movie for me was the end-credits song called J-Boy by the band Phoenix. From six years ago...
I liked the song enough that I decided to add it to my Sonos music queue.
• Whither Sonos! Except I couldn't add the song to my fucking Sonos music queue because on top of having shitty fucking products that they don't want to fix... their apps are fucking shitty too. First of all my MacOS app decided it wouldn't do shit until my Apple Music account was reauthorized...
EXCEPT I COULDN'T BECAUSE ALL OF A SUDDEN THE APP CAN'T SEE MY FUCKING SPEAKERS...
But of course the "Let's fix it" link was full of shit. After trying that three times, Sonos finally wanted me to turn EVERY FUCKING SPEAKER OFF AND BACK ON...
That didn't work, so I ended up being told that I had to turn the router off and back on...
That didn't fucking work either, so I was told to turn all my shit off and on again. I ignored that and decided to uninstall Sonos and reinstall it again. That finally worked. EXCEPT... then I got an ad for Sonos's "Live Gift Guide Event" that I could not dismiss. There's no cancel button. There's no close button. You can't tap around it to get out of it. I couldn't even reboot the app and get rid of it. I was forced to "add it to my calendar" (which I didn't actually do)...
Fuck Sonos. Fuck them up their piece of shit useless asses. I regret EVER getting involved with them and their shitty products. Maybe I'd feel different if they'd AT THE VERY LEAST make it so that I could use the fucking Dolby Atmos that I paid to get without having my Arc soundbar fail. But nope. It's been a problem for two years and Sonos is still "working on it." Except they're fucking not because I've heard of nobody being asked to send in their system parts so Sonos could watch it fucking happen. Jesus what an asshole company.
And on that happy note... I'm back to dreary weather for a dreary Sunday.
NEWSFLASH @ Ars Technica: Sonos has been unable to fix Arc soundbars’ “pop of death” for over 2 years.
Ever since the technology became available for home theaters, I've wanted Dolby Atmos, the specialized sound system which adds a "height" channel to your surround sound setup. So that when you are watching John Wick and it's raining overhead... or a bullet goes flying above you... you hear it happening. It's a very cool effect (when done properly) that adds to the experience of watching movies and television... or listening to Atmos music.
I have been investing in a Sonos speak setup, which has been a pretty good solution for home audio. It's wireless so you don't have to run speaker cables, and you can group some (or all) of your speakers so that your audio is playing everywhere you have a Sonos speaker.
At first I had a Sonos PlayBar. It was an amazing soundbar for under your television. Sure, the separation between Left/Center/Right channels wasn't the best, but it was a darn good effort that I enjoyed for years.
Then Sonos released their Arc soundbar which added the afore-mentioned Dolby Atmos.
I waited for the reviews, heard good things, and bought one.
Then I went to crazy trouble to install it in my living room.
It was okay. The Dolby Atmos height channel was incredibly weak (even when set at full volume) and I don't think the quality was quite up to the standards of the PlayBar, but I was pretty happy with it overall.
Then Sonos released the Era 300, which also had the Dolby Atmos height channel for your rear speakers. This was a far, far better implementation of the Atmos effect, and I was very happy to have purchased them.
Until I wasn't.
One day while watching a movie I heard a massive POP sound and my Arc soundbar went dead. I thought it had died a horrible death... but unplugging it and plugging it back in did the trick. Until I experienced the POP again. And again. And again. And again! Apparently once it happens, it will continue to happen forever.
Sonos's solution is to turn off CRC (which turns on your television when your AppleTV turns on), which didn't work for me. Their next "solution?" Turn off Dolby Atmos. Yes, you read that right, turn off Dolby Atmos.
Now, If Sonos gave any shits at all, they would simply have one of their many users who are experiencing this POP OF DEATH problem send in their AppleTV 4K Gen 3 and Xbox, their television, their cables, and their Arc soundbar (after sending them replacement shit). Then they would have a complete system where they could CONSISTENTLY REPRODUCE THIS PROBLEM. But nope. They'd rather say "Oooh... we can't reproduce the problem!" and do NOTHING. — Every fucking time I've contacted Sonos support, they just tell me to turn off Dolby Atmos, WHICH IS THE ENTIRE FUCKING REASON I BOUGHT THE ARC IN THE FIRST PLACE! More and more I regret getting in bed with a company that doesn't give a shit about shipping a faulty product, and has been promising a fix for OVER TWO YEARS that never comes. Get a system that doesn't work.
I don't care if Sonos comes up with a special cable that filters out the problem... or sends out a firmware update... or offers to replace whatever component they can't work out with something that does... or whatever... so long as they actually come up with a fucking solution that doesn't involve turning off Atmos!
This is not fucking rocket science.
NASA could build a rocket in this amount of time.
I have a love/hate relationship with Sonos Home Audio.
On one hand, they are very good speakers. The sound I get from a single Sonos One (the cheapest, smallest speaker in their lineup) is better than I get from the speakers on my pricey Sony television. Sonos speakers are very well balanced to handle just about everything. Music sounds just as good as audiobooks which sounds as good as TV shows and movies.
But on the other hand, Sonos can be incredibly frustrating. When I replaced my Sonos PlayBar with a Sonos Arc, I spent a full hour talking with their support to get everything working. It was supposed to be an easy, no-brainer task, but it sure didn't end up that way for me. And then there's weird networking drop-outs that happen at random and can be a real bitch to resolve considering the only thing I ever get told is "IT'S BECAUSE YOUR WI-FI NETWORK SUCKS!!!" (as if I have some kind of cheap-ass Wi-Fi router buried in the basement instead of dual AmpliFi Alien routers in a mesh network that blankets my home with perfect Wi-Fi).
In the end I am happy enough with Sonos to ignore its shortcomings (no line-in is fucking stupid on a level of fucking stupid that has me reconsidering what I consider to be fucking stupid given how expensive their speakers are... and don't get me started on not being able to use dedicated left and right channels for surround sound). I have quite a few of their products collected from Black Friday sales over the years, and most rooms in my house are covered with Sonos sound. Heck, I even have Sonos in the bathrooms so I don't have to miss what's happening on my television shows when I have to get up and go pee.
And then Sonos decided to get cute and offer a new line of "Era" speakers. The Era 100, which takes the place of their entry-level Sonos One speaker... and the Era 300, which takes the place of their long-abandoned Play 3 speaker.
At first I was going to safely ignore their new offerings because I have neither the money nor the desire to expand upon my speaker collection.
But then I learned that the Era 300 is designed from the bottom up to support Dolby Atmos and I was intrigued. Dolby Atmos allows precise sound placement within a room. This is usually reserved for theaters which can install speakers all the way around the seating area... along with the ceiling... so that the action can move around the room to match what you are seeing. It's a pretty nifty trick. The technology is something that is supposed to be supported by my Sonos Arc soundbar, but the effect is minimal to the point that it might as well not even exist at all.
The Sonos Era 300 has an up-firing speaker that looked substantial enough to actually maybe kinda support actual Atmos sound bouncing down on your from above...
So I used my final two Sonos upgrade credits and all the Black Friday money I had left after buying Neon Bad Monkey and pre-ordered a pair of them.
And now they're here.
And I'm just going to cut to the chase here. They are... pretty good.
Because whether or not you have great Atmos sound largely depends on the audio mix that movie and television studios add to their products. I've tested these speakers for hours with all kinds of movies available in Dolby Atmos, and it's very rare that I find myself going "Whoa!" because some sound playing above me was distinct enough to catch me by surprise. No, for the most part, you're largely just getting a better, fuller surround sound experience. Back-To-Front and Front-To-Back audio is far more distinct with those up-firing speakers because you can feel the "movement" better. Far better than I did with my Sonos Ones as rear speakers. For that reason alone I am quite happy with my purchase. And who knows? Maybe as more and more people have Dolby Atmos available at home, studios will start doing better mixing so that my speakers can take advantage of it.
Now lets get to the Dolby Atmos experience that's truly worth it... Atmos Music!
I tell you what... I had read that Apple was partnering with Sonos so that their spatial audio tracks would play on Sonos hardware... but I wasn't thinking of that when I fired up some music to see if it sounded good from the 300s. A couple tracks played and I was suitably impressed.
Then the song If You're Too Shy (Let Me Know) by The 1975 dropped and I thought I was hallucinating. Lead singer Matt Healy's vocals were IN FRONT OF the music. And acoustical queues were all over the room. If I closed my eyes, it was as if The 1975 were set up in my living room. Then I remembered about the Apple Music Atmos thing and, sure enough...
For many Dolby Atmos music tracks, what you hear is flat-out mind-blowing. The 1975 remixed all their stuff, and (for the most part) it's incredible. Some songs are more experimental than others. Some songs push it too far to the point of distraction. But most of the songs are perfectly rendered in a way that makes the whole experience... maybe not better... but perhaps nicely different.
All of a sudden I was scouring all my favorite tracks to see if they had Atmos mixes available.
And it was like discovering music all over again.
Yes, there are instances where the Atmos is a gimmick that doesn't work. But for others? It runs the gamut. The biggest surprise was Kacey Musgraves Golden Hour. Whomever came up with her mixes just knocked it out of the park (with a couple notable exceptions which are gimmicky as hell). It. Is. Sublime. In Oh, What a World when that banjo hits, I had chills running up my spine. It's a fantastic experience. My favorite Post Malone tracks were wonderfully mixed for spatial audio. The newest Taylor Swift album is beautiful. And some bands you just know were hopping on the bandwagon early with Atmos remixes... like ODESZA. The track they did with Namoi Wild, Higher Ground, feels like her vocals are ON TOP OF the music. Or something. I can't even begin to explain it. But it's fantastic. Of course, it was a great track even before spatial audio...
The highest praise I can offer for spatial audio and Dolby Atmos music is that, when mixed right, the vocals never get lost in the music. They are always distinct and rendered front-and-center. One of the best songs to hear this is with Miley Cyrus's Flowers. There's places that she harmonizes with herself. But when listening to it without Atmos, the voices blend together. With Atmos, however, the harmonizing backing vocals are... like... elsewhere. They don't merge or compete... they're just another part of the music. I don't know quite how to explain it. But once I hear the difference... then go back to regular stereo... I can no longer un-hear it because the Atmos version feels like it's the way you're supposed to be hearing it.
So... probably not returning my pair of 300s... even though there's some bullshit right out of the gate.
First of all, Sonos finally... FINALLY... added bluetooth and line-in to their speakers. But when you configure them to be part of a Dolby Atmos setup... YOU NO LONGER CAN USE THEM FOR EITHER! WHAT THE BLOODY FUCK, SONOS??
When that message popped up, it was all I could do to keep from throwing my phone against the wall. I was more than a little upset... I was fucking pissed.
I'm sure that Sonos will come up with some kind of bullshit excuse to explain it away, but the simple fact is that you could easily... easily... just have the speaker ignore all other input once the line-in is receiving input. This is not fucking rocket science. The fact that I can't just plug into one of my pricey new speakers with a frickin' line-in is so far beyond rage-inducing that I honestly don't know what to do with my anger from it.
But at least there's the option for a line-in... AT ALL.
If I were flush with cash I'd likely buy a single Sonos Era 300 for my bedroom and run a line from my television. That way I could have darn good TV sound along with a kick-ass speaker for music (the stereo separation from a single 300 is surprisingly good).
BUT WAIT, THERE'S MORE!
Assuming I win the lottery tomorrow, it's not enough to just buy a $450 Sonos Era 300 speaker for my television. YOU ALSO HAVE TO BUY A FUCKING $20 MINI-PLUG DONGLE! It's like... holy shit. There's fleecing your customers, and then there's Sonos fucking gouging their customers. This is pretty disgraceful.
So... to summarize in bullet points...
And there you have it.
If you've got a showroom somewhere near you with Sonos gear, it might be worth a look if you're thinking about investing in new speakers.
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