The big news today is that Sonos's CEO has finally stepped down after his company forced a shitty app release in order to meet a ship date on a calendar for headphones... not giving a crap that it fucked over longtime loyal customers in the process.

But this is a rather gross simplification of events of record.

• First of all, don't go crying for the now ex-CEO. He's getting $1.9 MILLION DOLLARS in severance. That's probably slightly more than the 100 people who got laid off because of a situation the now ex-CEO was presiding over.
• The new "Interim CEO" had a good message for Sonos staff that went out today. And he's worked as an engineer for Apple, so it's assumed that he understands the importance of earning and maintaining customer loyalty. But he also was leadership at Quibi, a disaster that's so massively huge that I'm surprised he's still able to work in the tech field. So while things are likely looking up, I'm tempering my expectations.
• The Sonos app, while greatly improved over the steaming pile of shit that initially got forced on everybody (hey, you can scroll through a playlist without constantly pausing now!), is still far from perfect. It's not intuitive at all. You can't configure it in a way that makes sense to you. Want to pin your playlists so you can get to them easily? FUCK YOU! And I just don't get it. There are plenty of talented UI architects out there, why isn't Sonos hiring people who understand elegance via simplicity in design? I'd assume that people developing the app at Sonos use Sonos, but you wouldn't know it given how the app works. Or doesn't. I still fucking hate it, even though it's mostly usable for what I need now.
• People are losing sight of the fact that not only was the now-ex-CEO in charge when the whole app fiasco happened... he also presided over the Sonos Arc's "Pop of Death" that didn't allow many customers to use its hallmark feature, Dolby Atmos, for nearly TWO FUCKING YEARS. He didn't give a single shit that the entire reason I purchased the soundbar was FOR DOLBY ATMOS. At no time did Sonos ask me (or anybody?) what our setup was so the could expedite a fix. Or ask us to ship our setup so they could figure it out. The CEO had them meander around FOR TWO YEARS working on other stuff before solving the problem. TWO FUCKING YEARS. This is inexcusable. This is unforgivable.
• I don't think I will ever forgive Sonos for all they've put me through. And if I could afford to replace my Sonos gear after lighting it all on fire in the middle of the street, I would do that. Probably. Sonos has gone from being a company I loved and advocated for to a company I loathe with every fiber of my being. And their management made it happen. Whether management can swing the pendulum back before they go bankrupt is anybody's guess.