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QNAP if You’re NASty

Posted on Wednesday, January 22nd, 2020

Dave!For years now... a decade really... I've been experimenting with setting up a personal NAS (Network Attached Storage) media server that's connected to the internet. There are a lot of reasons I'd like to have such a thing, but the big one is that I want to be able to access my vast photo library from anywhere on earth. If I'm in Germany and want to show a friend a photo of the Hard Rock Cafe Yokohama (something that actually happened) it would be great if I could do that. Sure I have the option of paying for a photo service, but then I have to convert all my images from RAW format and lose the ability to access/edit the original photo remotely if I want to.

So I purchased a 1 Terabyte single-drive, internet-enabled "WD My Book Studio" NAS back in 2010 with that in mind. Everything ended up being a total mess and didn't work at all like I was hoping. It's been sitting in a drawer ever since.

Fast forward to 2019 and I decided to try again. I used money I had saved in 2014 for a trip to Norway's fjords with my mom (that we never got around to taking) and purchased a QNAP TS415+ NAS and two Western Digital 8 Terabyte RED drives to put in it. The drives are mirrored in a RAID configuration so I don't lose any data if one of them dies. Note that there's a television remote. That's because this model has an HDMI port so it can hook up directly to a television...

Today I finally set it all up. It was fairly straightforward, though not the most user-friendly thing to do. It spent hours doing a "RAID resync" (whatever the hell that is), which makes zero sense. The drives were empty and freshly formatted. How can it take over 24 hours to "resync" NOTHING? Note that QNAP doesn't bother with beta testing their apps. If they did, somebody might have noticed that the displayed percentage overwrites the text label, making it tough to read its progress...

Before you can do anything, you have to set up a "Storage Pool" from your drives. I maxed my pool out at 100% of my available drive space, because why only use part of your drives? QNAP is pretty brain-dead when you choose to do this... it will endlessly pester you with alerts because it defaults to a threshold of 80% usage. Insanity. If somebody sets their pool to 100% of drive space, why not ask if you want to disable the threshold alerts? I had to do it manually. Sadly, after setting things up, my 8TB mirrored drive resulted in only 7.1TB of space available. No idea what happened to nearly a FULL TERABYTE of storage (this seems high for overhead), but whatever.

Anyway...

Rather than have to install a third-party app, I decided to give the QNAP "Qmedia" app a try on my AppleTV since it's the "native" application from QNAP. It is complete and total shit. Despite "pretending" to remember where you left off when viewing videos, it doesn't. You can't even fast-forward the video you're watching, which is mind-blowing. I have no fucking idea why they even bothered. Qmedia is useless.

I'd rather not have to switch television video input sources from my AppleTV every time I want to watch something off the NAS, but apparently that's going to be how this goes. So I grabbed the QNAP remote and went for it. First I had to install an app (of course) but no big deal. Then I actually tried to use the thing and it's a total clusterfuck. The "VideoStation" app is just a fucking web browser interface. It's difficult to read because it's not sized for a television. It's impossible to use with the included remote because the remote doesn't do anything. You have to plug in a mouse and keyboard to make it work.

There's an "HD Player" app that looks like it's geared more towards television displays and using the remote control but it's fucking useless too, having many of the same problems as Qmedia. It goes non-responsive constantly, doesn't allow fast-forwarding (pressing the up arrow to skip forward is not the same thing), starts at the beginning of a video even if you tell it to resume from where you stopped, has a shitty interface that makes sorting through a large number of videos a nightmare, has crap video quality that you can't adjust for brightness or anything else, and is an overall steaming pile of fail.

I swear, QNAP is the most ridiculous fucking company. Why bother to make claims of being a multimedia center that can connect directly to your television if it does THIS shitty of a job of it? The whole thing is a fucking joke.

Fortunately there's plenty of options for serving your media from a NAS if it has a computer onboard like the TS451+ does. The "big two" are Kodi and Plex. Kodi is open source and free. Plex is free, but you can support the project by paying to subscribe to "Plex Pass" for additional features (like being able to download media on your phone for local playback instead of streaming it). Most people I know who started on Kodi ended up with Plex, so I just skipped a step and installed Plex Server on my NAS.

For what it is, Plex Server is pretty sweet. It transcodes just about anything you throw at it. Including the RAW Digital Negative photo format from Adobe (DNG) that I use. Which means I don't have to save out JPEGs in order to access my photo library remotely. Nice! I need to work on settings for this, however, because Plex compresses things pretty heavily for transmission. This results in some ugly visual artifacts, banding, and color shifts...

A visual comparison of an original photo of a sunset vs. the version Plex serves up.

Video works brilliantly from Plex BECAUSE YOU CAN ACTUALLY FUCKING FAST FORWARD THROUGH IT ON APPLE TV! Plex does a really good job of cataloging it as well. Thank heavens, because I'd light my QNAP NAS on fire if I had to suffer through their shitty apps. The only problem I've run across is having the video stop and tell me that my connection isn't fast enough, which is absurd because AppleTV is literally plugged into the same high-speed hub as the NAS! There must be some kind of setting for that I'm missing. Fortunately, it's a rare event.

I don't steal media. All the movies and television shows I have are on DVD/Blu-Ray or purchased on Digital. Well, with two exceptions... Cupid (the Jeremy Piven original) and Oh Grow Up! (one of my favorite shows of all time)... are not available to purchase. Lord only knows I wish they were, because my digitized versions of VHS tapes are really poor quality. I've used Vudu's Disc-To-Digital service to convert the bulk of my DVD/Blu-Ray collection to Digital legally. But not all of my stuff is available for conversion. Now I have the option of ripping them to the NAS and viewing them digitally no matter where I am via Plex Server. Technically, any time you break the protection on a DVD you are breaking the law, but that's a bullshit law. I would happily pay to convert them to digital if the studio who owns them would allow them to be converted. What I'm not going to do is buy the same movie all over again. Fuck that. I already paid for it, I should get to pay a small fee for a new format, not have to buy it all over again. And so... I have a small collection of DVDs ripped to my NAS temporarily until the studio allows them to be converted and I can pay for that. Plex does a great job of streaming from my living room to remote locations in HD. No, the video quality is not as good as what comes off of iTunes... especially if the iTunes version is 4K... but it's plenty good enough for my iPad or iPhone. I'm sure if I didn't have tons of security cameras flooding my bandwidth I could set the quality higher, but it's really not necessary.

Music streaming (local and remote) is handled quite well through Plex, and my SONOS system can address Plex directly. This means I can download all my music from iTunes, put it on the NAS, then drop iTunes Music Match and iTunes itself with no problem.

And so... bravo Plex.

I'm going to try out "Plex Pass" for a month and see if I want to upgrade to the lifetime membership for $120. Something tells me that's a purchase I will end up making. I certainly can't do without Plex if my alternative is the QNAP crap.

UPDATE: Yeah. Easiest decision to make to get the Plex Pass... the apps for streaming are included and you're helping the team behind it to keep developing the app.

So okay... the QNAP multimedia is bullshit. What about the NAS itself? Well, I'd love to report on that, but the minute I login, it either immediately disconnects me...

Make sure the NAS can be reached and refresh the page!

...or it allows me in but gives me a shitload of error messages. My favorite? Telling me it's running out of memory. If 2GB is not enough memory to do even the most basic tasks, then why ship with just 2GB memory? QNAP has their own version of Microsoft "Clippy" to break the bad news, which is a weird choice...

QNAP Robot Assistant

Even better? If you choose "optimize" he does a happy dance when he recovers 0MB of memory! Once I can log in again, I'll turn off and uninstall absolutely everything except the bare minimum I need (which includes Plex Server, of course), so I'm hoping that will fix these problems.

My NAS can act as a Time Machine backup for my Mac, but I really don't need that any more. All my data is stored in the cloud, so the only thing that would need to be replaced on my MacBook if it were destroyed are the apps, which I can just download from the developer again.

QNAP provides Apple File Services so I can access my NAS over my local network easily. Weirdly enough, you are required to install Windows File Services in order to install Apple File Services, but (luckily) you can kill the Windows File Services after installation to save precious memory and everything seems to work fine.

Speaking of memory... QNAP is happy to sell you more, but they charge outrageous pricing for the stuff. I mean laughably outrageous pricing. Far better to buy it yourself (which I'm guessing I'll have to do sometime soon if killing apps don't work).

Remote management and access to my files is a breeze thanks to QNAP's tools and a service they call CloudLink. The NAS talks with QNAP so even though its IP address may change, you can still reach it with no trouble.

And so...

  • I fucking hate the fact that QNAP doesn't really work as a media center as advertised. THAT'S WHY I PAID EXTRA FOR THIS MODEL!
  • Their video apps are worthless garbage that can't even do rudimentary shit like fast forward video.
  • They don't include enough memory to do even basic tasks.
  • Their HDMI television output can not be altered for settings like brightness, contrast, color, etc., which is no big deal considering it's fucking useless without decent apps for it anyway.
  • The included remote control doesn't control shit. And what it can control is garbage and doesn't work.
  • Their web interface is brain-dead idiocy that confuses even the most simple things.
  • Nothing about operation of the QNAP unit is even remotely intuitive. Nothing is easy to find and the byzantine menu system is difficult to use. The fact that they don't have an abstraction interface for moderately-experienced users makes zero sense. They ONLY want to serve the professional market? How strange.

I am still relatively new to the QNAP TS451+ NAS and the Western Digital RED drives, so I can't comment much about them. I can say that Western Digital are the only brand of hard drive that hasn't disappointed me so I'm hoping that trend continues. Also, despite the shitty media center aspects and overly-difficult controls, QNAP is highly respected in the IT industry. I just wouldn't bother paying extra for an HDMI port and remote that you will probably never use because their software is shit. Put that money towards a Plex Pass where it will do some good.

   

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