Posted on October 12th, 2011
Where to start.
Well, I don't know about anybody else, but Apple's release of iOS5 and iCloud have proven to be an absolute and total failure on every possible level for me. My Apple TV is dead. My mom has lost all her photos and her MobileMe/iCloud/Apple ID is so hopelessly fucked up that she can't even send email. My computer is in some kind of hybrid MobileMe/iCloud state that doesn't seem to work with either. My keychains are no longer syncing. Every single device has some kind of problem.
Here's the rundown of my day...
MobileMe to iCloud Migration...
UPGRADE? Failed. "Cannot be completed at this time."
UPGRADE, TAKE TWO? Failed. "Cannot be completed at this time."
UPGRADE, TAKE THREE? Failed. "Cannot be completed at this time."
UPGRADE, TAKE FOUR? Failed. "Server connection lost."
UPGRADE, TAKE FIVE? Failed. "Cannot be completed at this time."
UPGRADE, TAKE SIX? Success.
Mac OS X Lion Update...
NOTES: Converted MobileMe crap to iCloud crap, but kept me subscribed to both, forcing me to manually go through and delete all the old MobileMe crap that wasn't going to sync anyway. But it's still trying for some reason. iCloud no longer syncs Keychains between my Macs, which was one of the major reasons I signed up for MobileMe in the first place.
iPhone 4 (Mine)...
UPGRADE? Failed. No explanation, just a reboot.
UPGRADE, TAKE TWO? Success.
NOTES: Lost all my app data and have no idea how to recover it.
iPhone 4 (Mom)...
UPGRADE? Failed. Unknown error occurred (-18).
UPGRADE, TAKE TWO? Failed. Unknown error occurred (-18).
UPGRADE, TAKE THREE? Success.
NOTES: Apple ID is now hopelessly screwed up.
iPad (First Generation)...
UPGRADE? Failed. Some kind of "update can't be verified" error.
UPGRADE, TAKE TWO? Success.
NOTES: Deleted all images from Photos with no warning and no way to recover. Apple ID is now so hopelessly screwed up that she can't send email.
Apple TV (Second Generation)...
UPGRADE? Failed. Generic "Update Failed" message.
UPGRADE, TAKE TWO? Major failure. Unit goes dead with rapidly-blinking light. Trying to restore direct from my Mac (with unsupplied cable) doesn't work.
UPGRADE, TAKE THREE? There is no Take Three. I now have an Apple TV paperweight that will have to be sent to Apple to be fixed. Or whatever.
So, in the end, Apple is running 0 for 7, and I've got days of troubleshooting, recovery, and research to do in order to get things running properly again.
Starting with my poor mother's screwed-up Apple ID. The problem being that I have no fucking idea where to even start. Probably with a call to Apple because I don't have an Apple Store handy, but I have no idea how to approach it or who to call.
She registered her Apple ID with an Gmail address, but now Apple doesn't like that, so she switched over an Apple me.com address. Except now I can't get rid of the Gmail address. When I try, I get a nonsensical error message...
Well, dumbass, if THAT'S now her Apple ID, then why the fuck can't she actually USE it as her Apple ID? Why is Gmail stuck there? And why can't she use the iCloud SMTP server to send email? Oh probably because it will only send for an Apple email address, but there's no way of defining that address as the sender address because I can't change the Gmail address.
What a clusterfuck.
Apple is the new Microsoft. Nothing works right.
The only difference being that once you finally get all the myriad of problems solved, at least you can enjoy using the Apple products.
Apple had better get their shit together before somebody comes along and does it better. There's only so long that people will put up with stupid crap like this.