Another day another way Sonos is screwing their customers. I am so fucking sick and tired of this shit.
First Sonos forces you to upgrade to a new piece of shit controller app that's missing features and is badly unintuitive. But they dumped it on us before it was ready so they could release a new pair of headphones that requires it. And while I can forgive a lot, having to constantly wait for playlists to load is driving me up the fucking wall. This is what I see ALL THE FUCKING TIME NOW...
And it gets worse. Playlists constantly, unrelentingly pause to buffer. If you've got a lot of songs in a list, scrolling is absolute agony...
I'm guessing this is because you can no longer control your speakers locally, and have to go out on the internet through the shitty fucking Sonos servers to access the shitty fucking speaker sitting in the same room with you.
Then today it was revealed that Sonos removed the line from their user agreement saying that they won't sell your data. It's still in the agreements outside of the USA but, because this fucking country cares more about corporations than people, Americans get fucked by Sonos. Again.
So what's next? Sonos starts charging you a subscription fee to use their idiotic fucking app that's required to control the speakers you bought? At this rate, it seems not only possible, but expected.
Sonos should be forced to allow local control of their gear by consumer protections... because that's how it was when we bought it. Now it's just an internet device that puts you at the whim of Sonos's fucking stupidity, and I would have never signed up for that.
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My boyfriend has 2 Sonos systems. He’s completely non-technical and the entire reason he spent the money on them was that they were marketed as being “turnkey”.
Well, Sonos definitely broke the keys to their turnkey system. Then they ground the keys to metal dust, mixed them into a bag of dog-shit and have been feeding that to their customers for the last several years.
The author Cory Doctorow correctly characterized what’s happening to Sonos as Enshitification and I think that’s a good summation.
But now, as the technical one in the relationship, I’m forever factory-resetting the speakers, Restarting the controller app, and trying to find workarounds for all the missing features… such as playing your own music collection from a network drive.
Multiple times I’ve been half-tempted to build my own multi-room audio system from open-source tools because that seems to be the only way to avoid the enshitification cycle. Alas, I have other responsibilities that preclude it.
But I feel your pain. You’re not alone.
-Sean
They’re absolute garbage, Sonos doesn’t care, and things are only getting worse because they have zero problems dumping shitty, buggy, incomplete crap on their customers just so they can release a new product in the current quarter. I have no plans to ever purchase another piece of their crap ever again. Unless maybe somebody buys out the company and FIRES EVERYBODY WHO HAS BEEN MAKING THESE CRAP DECISIONS! What really worries me is that the speakers are not able to be controlled locally now… apparently it’s all over the internet and through Sonos servers. Which means if Sonos goes bankrupt (and they should) then all my gear is bricked.
The problems you have with all this shit, why do you still bother with it? Just find someone on FB to sell it to. I would’ve given up after your first post’s worth of problems.
I simply cannot afford to replace it. May never be able to afford to replace it. And given how people are hating it, the amount of money I could get is negligible.