Posted on October 30th, 2014
I hate to sound like a broken Apple-bashing record here but, in all seriousness, things have gotten so overwhelmingly bad that I'm feeling as frustrated with Mac OS and iOS as I ever was with Windows.
First of all, quality control is total fucking bullshit. I am running into bugs within minutes of installing updates... MINUTES! And these are not esoteric one-in-a-million-users bugs, but problems so basic and ordinary that I cannot fathom how they get missed when Apple is testing their shit (they DO test their shit, don't they?). So far as I know, my set-up on my iPhone, iPad, and Macs are fairly typical. I am not running any hack software of any kind. I am not on a custom network or using a VPN. I am not using terminal tweaks or altering the system software at all. I'm just trying to get through my damn day without a crash or running into some idiocy that makes my life difficult. But that's almost impossible now-a-days with even the simplest of tasks.
Like using email.
I have four email accounts. One personal IMAP account. One work IMAP account. One charity work IMAP account. One ThriceFiction IMAP account. All four are synced using Apple's iCloud. Except they're not. If I make changes to an account... or add an account on one of my devices... or delete an account... or change any account information... it's supposed to sync up and make changes on all my devices. But it doesn't, and I have no fucking clue why. Not that Apple makes it easy to figure out what you're doing with your accounts anyway. In what has to be one of the most inexplicably stupid-ass design flaws ever, there is no single place to go to manage your accounts. There are THREE. The first two can be found in the Mail menu...
There's the "Accounts..." option, which opens up a panel from the System Preferences.
There's also an "Add Account..." option, which opens up a sheet on your main mail window. This is ten flavors of stupid, because you'd think that if you wanted to add an account, you'd click on the "Accounts..." menu option and just add it there (which you certainly can). But Apple has it as a separate menu item, duplicating functionality for no reason that I can tell.
And then things get really strange.
Click on "Preferences..." and you now how account management options in a third place...
WHAT THE BLOODY FUCK?!??
Seriously, what in the hell is going on here?
Does Mail have its own set of accounts separate from the system preferences accounts? Or are they pulling from the same place? If they're the same... GOOD LORD, WHY ARE THEY IN TWO PLACES? If they are separate, are they all syncing with each other? Which ones are synced to iCloud? How do I control what goes where? Does the "Add Account..." option in the Mail menu add to the system prefs or to Mail? Or both? This is absolute madness. To duplicate shit in multiple places, each with different interface, is utterly confusing and just bad design. This is the type of stupid shit I have historically expected from Microsoft... but Apple?!?
And the idiocy doesn't stop there.
Apple is known for creating wonderfully handy and useful ways of doing things which are so great that people switch platforms just to take advantage of how well thought-out a computer experience can be. One of my hands-down favorites is the ability to switch SMTP email servers within a Mail message from email to email. As somebody who travels often, this is an absolute godsend, because some servers I use don't work remotely. Elegant, simple, and infinitely useful...
So guess what Apple eliminated in Mail for their latest OS, Yosemite?
Yes. The ability to switch the SMTP server on the fly is now gone. If you have multiple servers associated with an account, Mail will just keep trying all of them until it finds one that works. The problem there is that my default server WILL LOCK ME OUT if they get too many network errors. This means that I now have to remember to go into email preferences and change the default SMTP server before I compose an email when I am on the road. Which I often forget to do, which means that I get locked out of my work connection over and over and over again.
This is just fucking insane.
Why did Apple remove such an astoundingly handy feature?
Did it clutter up Mail's composition window too much? Did they think it was too confusing even though it didn't even show up unless you allowed more than one SMTP server to be used? Was it simply forgotten when they were re-coding the app for Yosemite? Who the fuck knows? And it's not like there's any way you can call up Apple and ask them. At the very least you'd think that Apple would put this as an app preference instead of deleting it entirely, but I've come up empty looking for it.
And don't even get me started on the hideous mess of trying to get SMTP servers assigned in iOS. Just look at this bullshit...
Any idea why servers are showing up multiple times? If there are different settings between the duplicates, any idea how to tell what's different between them? Not even an Apple Genius could figure that one out.
I am so frustrated dealing with Apple idiocy like this every single day that I'm about ready to fucking burn all my Apple crap and become a luddite.
Not that they'd give two shits. Apple knows what's best for you, even if they don't, and if you don't want to accept that you can piss off because they've got billions of dollars and don't have to care.
Which makes two of us.
Posted on September 3rd, 2014
For years now, all my email has been forwarded to a webmail account at SpamCop, a spam filtering service. While not a perfect solution, this drastically reduced the amount of spam I had to deal with, so I accepted it as a necessary evil.
But then SpamCop announced that they were discontinuing all their webmail accounts come September.
Since I had paid $30 for a year of service back in May, I was understandably upset. I had only received 1/3 of what I paid for. Under the terms I signed up with, I was entitled to a refund...
So I wrote to SpamCop Support and requested I get $20 of my payment returned.
Their reply? "I'm sorry but there are no refunds."
I've written back twice explaining that they shouldn't have promised refunds if there were no refunds, and I want my money back, but they've been ignoring me. None of my emails have been replied to.
Look, this is not about the $20.
This is entirely about living up to your promises... something that is increasingly rare now-a-days, and I'm just sick of it. Nobody seems to give a shit about living up to their word anymore. Integrity? Honesty? Ethics? Responsibility? Meh. Who cares? Yeah, I took your money with the promise of providing a service, but I don't feel like providing that service any more, so too bad! And no, I won't be giving you an explanation, And yes, I'm keeping your money.
My life would be so much easier if I could just abandon any sense of integrity, honesty, ethics, and responsibility. Sadly, I was raised better than that, so now I'm stuck in a world where possessing such qualities... and expecting such qualities in others... is a detriment.
To the tune of $20.
And my trust.