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SpamCop

Posted on Wednesday, September 3rd, 2014

Dave!For years now, all my email has been forwarded to a webmail account at SpamCop, a spam filtering service. While not a perfect solution, this drastically reduced the amount of spam I had to deal with, so I accepted it as a necessary evil.

But then SpamCop announced that they were discontinuing all their webmail accounts come September.

Since I had paid $30 for a year of service back in May, I was understandably upset. I had only received 1/3 of what I paid for. Under the terms I signed up with, I was entitled to a refund...

Bad Monkey is a Belieber

   

So I wrote to SpamCop Support and requested I get $20 of my payment returned.

Their reply? "I'm sorry but there are no refunds."

I've written back twice explaining that they shouldn't have promised refunds if there were no refunds, and I want my money back, but they've been ignoring me. None of my emails have been replied to.

Really?

Look, this is not about the $20.

This is entirely about living up to your promises... something that is increasingly rare now-a-days, and I'm just sick of it. Nobody seems to give a shit about living up to their word anymore. Integrity? Honesty? Ethics? Responsibility? Meh. Who cares? Yeah, I took your money with the promise of providing a service, but I don't feel like providing that service any more, so too bad! And no, I won't be giving you an explanation, And yes, I'm keeping your money.

Sorry!

My life would be so much easier if I could just abandon any sense of integrity, honesty, ethics, and responsibility. Sadly, I was raised better than that, so now I'm stuck in a world where possessing such qualities... and expecting such qualities in others... is a detriment.

To the tune of $20.

And my trust.

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Categories: Internets 2014Click To It: Permalink
   

Comments

  1. Nicole says:

    I would be infuriated that they pretty much lied to their customers that they’d give a refund, and cheerfully, no less. It’s not at all about the money but the principle and that company has no integrity.

  2. martymankins says:

    Other services that shut down before their time refunded money, most of the time without any intervention on my part. This is highly disturbing and unacceptable. And your point isn’t about the money. It’s about abiding by their cheerful refund policy.

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