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Better Dead than (WD) Red

Posted on Monday, June 1st, 2020

Dave!My drama with my home NAS (Network Attached Storage) is ongoing.

Last December I took money I had saved for a trip with my mom to the fjords of Normway (our next vacation destination after our Africa trip that wasn't to be) and sunk it into a QNAP NAS on which I would store all my photos, music, and other media files. That way I could access them anywhere yet still have them under my control. As I noted in the above link I wasn't terribly happy with the QNAP unit I bought, finding that it provided crap media services that look like shit when connected directly to my television. Instead I had to abandon all the pricey QNAP media extras I paid for and install Plex, a brilliant media organization server app for which I immediately bought a lifetime subscription. It's amazing, and allows my QNAP NAS to do all the things I wanted it to do.

Along with the NAS, I purchased two Western Digital Red 8TB drives to go inside.

Almost immediately after I got everything running, I found out that Western Digital, a company I had loved and patronized faithfully for decades, had started sneaking chaep-ass SMR (Shingled Magnetic Recording) drives into their popular "Red" line of NAS drives. As explained in this video, SMR is a pile of fucking bullshit that should never be used in NAS applications...

Western Digital has been all over the map with responding to customer enquiries. At one point they said that the 8TB drives I bought didn't use SMR, but who knows? They later retracted and said they refuse disclose that information.

Well fuck that, and definitely fuck them. I will never buy another Western Digital product until they start disclosing critical information that people need to know in order to make informed purchasing decisions. Or maybe I will never buy another Western Digital product again even if they do. Right now I hate that fucking company so badly that I don't plan on spending a single dollar more on their crap.

So now that I've saved up a couple hundred bucks to purchase a second set of drives for all my photos, I decided to go with Seagate IronWolf drives since Seagate has categorically denied using SMR in them. Furthermore, Seagate went on to say that they don't recommend SMR for NAS applications and won't saddle their customers with a shitty, inapropriate product. Good enough for me. I will be switching to IronWolf for any future drive purchases... including the one I just made.

It's a strange feeling... being so loyal to a company that you wouldn't even consider using a different brand... then all of a sudden have to switch gears and go with something else because you got shitted on. Same thing happened with Panasonic. I had bought Panasonic gear for years and loved it... until I bought one of their shitty recording DVD players and could never get it to work. They refused to take responsibility, blamed everything on me despite my following along with their step-by-step instructions over six support calls, then said they would only repair it if I paid for shipping both ways. Rather than continue to sink money into a worthless piece of shit, I filed a complaint with the Better Business Bureau. Nothing happened. But I haven't bought a single piece of Panasonic gear since, that's for damn sure.

As word continues to spread about Western Digital's duplicitous behavior and reprehensible response to some serious allegations, I can't help but wonder if they have really screwed themselves. Sure consumer demand might stay steady since home-users won't know... or possibly won't care... that WD is a deceitful company, but IT professionals? Yikes. The pro NAS market is some serious bread and butter to lose en masse.

Oh well. You roll the dice, you take your chances.

But how Western Digital thought people wouldn't notice just boggles the mind. It's as if Coca-Cola switched to New Coke but never bothered to advertise it. They just thought people wouldn't care.

We all know what happened in that scenario.

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