I should have known better. I really should have.
Did I leave the television on? Has my dryer finished running? How much electricity am I using to heat my home? Good questions all.
These are things I'd like to know, so when I saw there was a new device was coming out called "Sense" that could answer these energy questions... and more... I was intrigued. And once I watched the promo video, I was completely onboard...
After a long wait my Sense ($250) finally arrived and I hired an electrician to install it ($120). Turns out I could have easily installed it myself, but the Sense instructions said I had to go online to get info if I didn't have a breaker free... then provided absolutely nothing online... so I took their suggestion to get a professional to do it.
Unfortunately, since my electrical panel was embedded in the wall and not surface-mounted, the electrician had to add a break-out box for the antennae. Not a big deal, but not exactly elegant. Would have been nicer if the antennae could have been inside the box, but I wasn't sure it could get signal there...
And so... all that was left to do after sinking $370 into this project was to download the Sense app which, fortunately, was free. And, oh yeah, there's one more thing you have to do... you have to wait. The idea is that Sense will "listen" to your electricity usage and eventually learn to recognize your various electrical devices by their "signature." The process takes days to weeks depending on whether Sense has your particular signatures on file.
After a week, my Sense was recognizing absolutely nothing, so I wrote to Sense Support to find out what was wrong. I was told I had to be patient. Eventually it will start to "get it" and devices will pop into place. Until then, I get to stare at two "usage bubbles" for "Always On" stuff (things like clocks and devices in "standby mode") and "Unknown" stuff (things that Sense doesn't yet recognize)...
With nothing else I can do, I decided to be patient.
Now my Sense recognizes exactly three things: my microwave, my garage door opener, and my water heater. It thinks it recognizes other things, but it calls all of them "Unnamed Heat" even though none of them are my heater. I try to figure out what they actually are so I can inform Sense, but I can't for the life of me figure it out, even though Sense tells me what time they turned on and off...
What's so fucking stupid here is that my ACTUAL HEATER should be dead-simple for Sense to figure out. It's the only thing in my home that causes the "Unknown" bubble to blow up like this...
But no joy. It's the most obvious thing using electricity in my house, but Sense hasn't a fucking clue.
Needless to say, I'm pissed off. Partly because this is not what I was promised, and certainly not what I paid $370 for. But mostly because Sense is stupid as a box of rocks... and there's no way to train it to be smarter about what it's sensing.
Take this morning, for example.
I turn on the garbage disposal. On the Sense app, I can see that it has the same "signature" every time you turn it on. It's right there on the screen...
You would think that I could tap those spikes and tell Sense "Hey, that's my garbage disposal!" but you can't do that. All I can do is scream "IT'S MY FUCKING GARBAGE DISPOSAL, YOU PIECE OF SHIT!!!" at my iPhone because Sense has the garbage disposal lumped in with all the "Unknown" crap and there's no way to tell Sense anything about the "Unknown" crap. But what about those "Unknown Heat" devices?
I turn stuff off and on in an attempt to see which "Unknown Heat" it might be... but that doesn't help. My television? Lumped in with "Unknown." My oven? Lumped in with "Unknown." My washer and dryer? Lumped in with "Unknown." My stereo? Lumped in with "Unknown." My iron? Lumped in with "Unknown." My Litter Robot? Lumped in with "Unknown." Everything I could possibly want to know about is lumped in with "Unknown" which means it's useless.
And so... for now anyways... Sense is junk.
Unless I want to know if I left my microwave or garage door running.
And I really should have known better.
Just like the Kickstarter crap I've bought which turned out to be garbage, I should have waited for Sense reviews to come out before investing in it... even though I saved $50 by pre-ordering. Turns out the Sense I really needed was Common Sense. Typical.
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I mean this in the nicest possible way but as soon as I started reading this I thought to myself that you ended up spending more money to see where your energy costs are coming from than you’d recoup if you knew. Lol! It is a cool concept, though. Just really poor execution. I hate how ComEd sends me an energy report that makes it look like our neighbors who have more people in the home than us are using less energy. It’s just not logical. It would make me so mad I stopped looking at it.
That was only ONE of the reasons I bought it (and, over the years it could have very well paid for itself). To me, if it had worked as advertised, it would be well worth the price I paid.
I know you probably did this, but did you try renaming the devices as per http://blog.sense.com/articles/help-train-sense-by-renaming-devices/
Alternatively have you contacted them about it? I’ve been on the beta teams of some very buggy products and they often implement suggestions to improve the product. One of the camera systems I had was awful in the beta but actually pretty nice in the released version.
As I mentioned, the only thing you can rename is unknown objects… like “Unknown Heat 2,” none of which I can figure out. If something is lumped in with “Unknown” when active then you can’t rename it. Everything that I turn off and on to identify is lumped in with “Unknown”… so, no, I can’t rename my devices. Also as mentioned, I did contact them. Their solution is to “be patient” which I have been for over a month now.