Blogography Logo
spacer

  Home  

AAA Fucking Sucks and You Should Hate Them

Posted on Tuesday, September 19th, 2017

Dave!UPDATE: Since the two emails I sent never went anywhere, I commented on a post by AAA on Facebook. They have since refunded my money. I still for the life of me don't understand why they wouldn't just call the hotel and take them up on their offer to change the date of my reservation. That's all I wanted. That way, everybody would have won, and they wouldn't have had to refund anything. But oh well.

   
Whatever you do, Do NOT make hotel reservations with AAA. I had booked some hotels for a trip to Glacier National Park after my work was done in Spokane last week. When the park ended up besieged by wildfires that caused road closures and cancelation of all the activities I had lined up, I had to change plans. Despite the fact that my hotel reservations were non-refundable, I didn't have any trouble canceling one of my bookings for a full refund and getting an 80% credit on another booking for a future date. Since there was nothing I could do about the fires changing my plans, the hotels stepped up and did the right thing.

Then there was the booking I made in Coeur d'Alene for the trip home. I called the hotel, explained the situation, acknowledged my room was non-refundable, but asked if they could please change my reservation to two days earlier. I may not be able to go to Glacier National Park, but I could still hop over to Coeur d'Alene for a day after work was done.

The hotel was sorry about my trip being ruined, and said they would be happy to change the reservations for me. Except they couldn't, because it was made through AAA's system. They said that if I would contact AAA and have them request the change, they would be happy to accommodate me.

So I contacted AAA.

And received an email telling me that not only can't they change my reservation, THEY WON'T AUTHORIZE THE HOTEL TO MAKE A CHANGE TO THE BOOKING! They do say that the hotel can make a change at their discretion... but the hotel can't do that because the reservation is not in their system. The hotel would essentially have to make a second reservation for $0 and then have a second reservation for me that they would have to honor if I were a jerk who insisted on showing up. Needless to say, they can't do that.

So... the company that I rely on for help with things go wrong is the company telling me that they won't help when things go wrong? I complained to the main AAA site and was told I will be contacted. That was a week ago... and nothing.

Well fuck that.

So I guess I'm canceling my AAA membership that I've had since 1996 (and was on my parents family plan for a decade before that). Let's see... $92 a year for 21 years is $1932.00 I've paid to AAA and don't think I've ever used their roadside assistance. I have gotten a guidebook or two though. Coming up on a $2000 relationship that's been destroyed thanks to a $110 hotel reservation. Alrighty then. Guess I won't miss it. I think my VISA card has roadside assistance anyway.

If you have AAA, might want to check and see if you have roadside assistance on your credit card so you can dump their asses before they fuck you over too.

Tags:
Categories: Travel 2017Click To It: Permalink
   

Comments

  1. Christopher Stogdill says:

    I have had AAA for about a decade now and I love them, but mostly because I’ve saved so much on my trips for being a AAA member (and even some auto repairs) and I’ve had to get the “tow of shame” three times now.

    BUT….i have never used their travel services and I don’t plan on starting. I prefer to do my booking myself and just having the membership discount has been worth it to me.

    Sorry they’ve given you the run-around.

  2. Matthew Westergard says:

    This is why I always, always book direct with the hotel. About ten years ago I called the front desk to request a late checkout, and they said because my room was booked with xyz-whoever that I had to call them, which I did, which was a call center in India, which etc. etc. etc.

    So yeah, ever since then I book direct. The savings by using a 3rd party aren’t worth the hassle.

    Matt

Add a Comment

Blankatar!

   
I love comments! However, all comments are moderated, and won't appear until approved. Are you an abusive troll with nothing to contribute? Don't bother. Selling something? Don't bother. Spam linking? Don't bother.
PLEASE NOTE: My comment-spam protection requires JavaScript... if you have it turned off or are using a mobile device without JavaScript, commenting won't work. Sorry.




   


   


   
   
   
Your personal information is optional. Email addresses are never shown, and are only used by me if a public reply would be too personal or inappropriate here. The URL link to your web site or blog will be provided, so only fill this in if you want people to visit!



   

  Home  

spacer
Welcome:
Blogography is a place to learn and grow by exposing yourself to the mind of David Simmer II, a brilliant commentator on world events and popular culture (or so he claims).
Dave FAQ:
Frequently Asked Questions
Dave Flickr Gallery:
Dave Contact:
dave@blogography.com
Blogography Webfeeds:
Entries Feed
Comments Feed
Dave Social:
Blogography Tumblr
Blogography Instagram
Blogography on Pinterest
translate me
lost & found
Search Blogography:
thrice fiction
Thrice Fiction Magazine - March, 2011 - THE END
I'm co-founder of Thrice Fiction magazine. Come check us out!
free iphone app
Ask Dave iPhone App
Put Dave in your pocket with this FREE app for iPhone and iPod Touch. All life's answers await you with the Ask Dave app!
hard rock moment
Visit DaveCafe for my Hard Rock Cafe travel journal!
travel picto-gram
Visit my travel map to see where I have been in this world!
badgemania
Blogography Badge
Atom Syndicate Badge
Comments Syndicate Badge
Apple Safari Badge
Pirate's Booty Badge
Macintosh Badge
license
All content copyright ©2003-2017
by David Simmer II
   
Creative Commons License
This weblog is licensed under
a Creative Commons License.
ssl security
Comodo SSL