Today I had the great joy of calling a customer service line for assistance with a product I purchased.
Of course I'm lying... because having to endure "customer service" today is far from a joy. With rare exception, I hardly ever have a satisfactory experience. Most every time I call or write, it's as if they don't listen to a word I'm saying. Maybe they're overworked. Maybe they just don't care. But whatever the reason, I might as well be talking to a brick wall...
It's days like today that I wonder why companies even bother with customer service in the first place.
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Customer service has been in a consistent decline for a good 15 years now. It’s rare that I come across decent customers service anymore. When I do, I always make sure to thank the person so that they don’t give up and start giving shitty service thinking no one cares anymore.
I knew I had to get out of the general customer service industry. After 8 years I was so burnt out from the drudgery that I was just miserable all the time and it showed in my actions with the customers.
I feel bad for people who work the bottom rungs of customer service like I did for so many years. It’s a shitty job that’s so thankless, most of the time the bosses threaten you with being fired on a daily basis. I still don’t know how people make it their careers.