Tonight I finally got around to the massive amount of mail that's been piling up. Thanks to internet banking, I pay all my bills online, so any mail that comes in isn't critical (it's usually junk mail) and can be safely ignored.
Amongst the crap was a new credit card for an account I had closed over a year ago. At first I was mad that I was probably charged some kind of annual fee for something I had canceled and wasn't using, but there was none of that. Just a friendly reminder to activate the new card and destroy the old card. Well okay then... no harm, no foul... I'll just call and cancel the account again.
Which, of course, was easier said than done.
The Customer Service Representative was sorry to learn that I had received a card I didn't want, but she could find no record of the account being closed. "Ah." I said. "That explains it then. Can we just go ahead and close the account again?"
The answer? "No."
"Uhhh... no?!??????" I replied, trying my best to make sure my disbelief was evident.
"No. I am unable to close this account. For that I need to transfer you to a Relationship Specialist."
Before I was able to say "Relationship wha-?!?", I was clicked-over to another line and listening to music-on-hold designed to make one think very hard about whether they wanted to live another day.
Not only was I in a relationship I never knew about, now I was being fed a mix-tape guilt-trip for wanting to end it.
And so there I sat as the minutes ticked by... listening to sad music and feeling guilty. Rehearsing what I was going to say over and over in my head so I could end the relationship gently and avoid all the usual screaming, biting, and punches to the face that tend to happen. "I'm sure you're a wonderful card with a lovely interest rate... and some guy will be really lucky to have you... but... I've found another card that gives me what I need in a way you never can. I'm so sorry, but I'm just in it for the air-miles." I thought that was the perfect approach, but then realized I would hate if somebody used me for air-miles, and decided that the classic It's not you, it's me! approach was probably safer.
She took it pretty well.
But then things turned nasty. It was kind of a "I was there for you when you needed me... and now I'm being discarded... ON THE PHONE!" kind of vibe. This was punctuated at the end of the call when I was asked to destroy all evidence of the relationship. Usually, this involves texts, photos, emails, and such... but this relationship was different. "Please destroy any cards, PINs, cash advance checks, or any other material associated with this account." And by "account" I'm sure she meant "relationship."
I was feeling pretty bad as I was read the riot act. Then, out of the blue, things turned sunny again...
"If your needs should change in the future, please think of us!"
How nice was that?
It would seem that I am finally getting the hang of this relationship stuff, and can actually get out of one amicably for once!
Unless another card randomly shows up because "there's no record of the cancelation." Then I guess I have a stalker. A stalker who has all my personal information, my Social Security number, and my financial records.
When did relationships get to be so hard?