I love Les Schwab.
Not the man (is he even alive anymore?) but his tire stores.
When you buy tires from Les Schwab, it's a full-service affair. Everybody there is busting their ass to ensure you get the absolute best service possible. Buy their tires? Free mounting. Get a flat tire? They'll fix it for free. Need to have your tires rotated? Free. Just want to have your tire pressure checked? Also free. No appointment necessary, and they're motto is "if we can't guarantee it, we won't sell it."
And nobody at Les Schwab ever walks anywhere... they run to service their customers. "May I help you sir?" they say, after having sprinted up to you at Olympic speed.
Now let's contrast my impeccable experience at Schwab for tire rotation today with my experience at the local Radio Shack thirty minutes later...
I walk in and notice they've remodeled the store. Not wanting to waste my time, I decide to ask for help at the counter. "I'm looking for a CD storage binder" I say. "It's over there" the Radio Shack minion replies as he waves his hand in a non-specific direction. So "over there" I go. But I don't find them. "Hey, all I find over there are CD sleeves, I'm looking for a binder" I say. "Then you didn't get it here. Try Office Depot" the minion responds. "But I DID get it here" I insist... "it is a Radio Shack branded binder!" Without even looking up from the paper he's reading, the guy tells me "well I guess we don't have them then!"
Well thanks for your "help", f#@%er!
The guy never left the counter, and wouldn't even acknowledge I exist until I talked to him. No running to serve me. No helping me look. He didn't even bother to check his computer to see if it could be ordered. He just didn't give a shit.
I hate that.
I mean, it's not like I'm walking in wanting to get blown or anything... I just want reasonable assistance when I shop in your f#@%ing store. Is it really too much to ask for you to put down your newspaper, haul your ass around the corner, and at least TRY to help me out?
No wonder I buy everything online.