Well, the harassing calls from Stonebridge Life Insurance continue (under the guise of "Results Technology," according to my Caller ID). As I blogged back on the 18th, these people call every night at all hours. Because they are using an automatic dialer, 9 times out of 10, there is nobody there when you pick up the phone. The one time somebody was actually there, I told them to stop calling me. I've called Stonebridge Life twice to tell them to stop calling me. I've attempted to call the Results Technology line three times to be removed (but they are always "too busy" to process the request, even though I am paying for the call). Despite all of this, the calls keep coming which is nothing less than harassment.
Today I called Stonebridge Life a final time to talk with a supervisor so I could threaten a letter to the Better Business Bureau and possible legal action if they didn't stop calling me. I was told that I was on the list, but it takes 30 days to be removed (meaning I've got 22 more days of this crap?!?). I said that this was unacceptable, and I wanted to cancel my policy immediately so that we have no business relationship and the "National Do Not Call Registry" will be in effect. She said that the system was computerized, and even canceling my policy would not change the 30 day call period.
Who the f#@% are these people?
I asked the supervisor if she felt that this type of harassment was an acceptable way to treat their customers. She said that she "apologizes," but doesn't answer the question. I then ask her why her company would continue to call every night when I have already told them that I don't want the cancer insurance they are selling, and she again tells me that "it's my right to disagree with their policy," but again sidesteps the question. What a bunch of f#@%ing pieces of shit!
In a fit of rage, I cancelled my policy and told her that I find it unacceptable that I cannot be immediately removed from their call list and that I will be pursuing legal action if I receive a single new harassing call. She has nothing to say about this and tells me I can proceed with that as I wish. So, basically, she apologizes but does absolutely nothing to solve the problem. Typical.
So, to anybody considering doing business with Stonebridge Life Insurance, I must warn you that they honestly don't give a crap about their customers and feel it is a perfectly acceptable policy to harass them with endless phone calls (even once they've been told "no"). Furthermore, they use an automated dialing system which means most of the calls you get from them will be hang-ups in the first place but, again, they don't seem to care. Finally, even after you beg them to stop calling and cancel your policy out of sheer desperation, they still will not remove you from their call list any earlier than a 30-day wait period.
There are plenty of other insurance companies out there, and I'm sure that some of them don't have customer harassment as a matter of policy. I can only dream that Stonebridge Life's abuse will some day come back to bite them in the ass so that the entire company goes down in flames. Too bad for the people that work there that their company is run by dumbasses... it can't be fun to get calls like mine all day long.