I have been trying to fill in some gaps in my collections on eBay whenever I have a dollar to spare. Most of the sellers on the platform are exceptional. They are honest about the item... they want you to be happy with your purchase... they go above and beyond if there's any issue. All the great experiences I have is what keeps me coming back.
And then there's the scams.
I bought two prints. I only received one.
Then I looked back through the comments from other buyers and found out that the seller does this ALL THE TIME. But it gets worse... the print I received was not authentic! The seller denied it, but let me return it.
Then the seller refused to refund the entire purchase price because the item "was not returned in the same condition." Fortunately, after I found out the seller was a scammer piece of crap, I thought to take a ton of photos.
Not only was it returned in the same condition I received it... I used the same packaging... THEN ADDED EXTRA PACKAGING AROUND IT!
But nope... the seller knew they were caught with a fake and claimed "damage" to get money out of me. Naturally I reported it to eBay. And, because other buyers had problems with the seller, I had my full refund within the hour. The fact that eBay stepped up to protect me from an obvious scammer is what will keep me a customer. But it doesn't make it any less stressful knowing that more scammers are out there.
One thing you can bet on... I will be reading the customer reviews very carefully going forward.
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ebay refused to help me back in the day when I bought a bunch of Lego from a scammer in Italy (faiele) who never posted the Lego and put it all up for sale again a few months later. So I hate ebay with the passion of a thousand suns.
Now they’ve gone the other way. They protect the buyer more than the seller, which means if you don’t jump through all their postage hoops (and pay the 12.5% ebay fee ON TOP OF WHAT YOU PAID FOR POSTAGE) then you run the risk of the buyer saying “I never got it” and they take all the money off you.
Hate ebay. Hate.
As with everything, there are terrible people ruining it for everybody else.
eBay has saved my butt a few times as buyer too. I love them for it.