Well, the wheels on the chair are supposed to go round and round. Which is why I was more than a little surprised when the "soft" casters for "hard floors" that I received from Steelcase (after two weeks of waiting for them to correct their error) are most decidedly NOT soft. They are hard as a rock. Really no difference at all from the "carpet casters" that came with my chair.

But worse than that? They barely go round and round.

I put them on my chair even though they weren't soft like I expected... but when I pull the chair out, half of them aren't rolling. They are scraping! The only way they rotate is when I sit in the chair so there's some weight pushing down on them. But I can't sit in the chair when pulling out from under my desk!

AND PLEASE NOTE: There is no wax or oil on my floors! It's just regular hardwood flooring!

So I had to order an entirely new set of third-party casters that are ACTUALLY SOFT, ACTUALLY MEANT FOR HARD FLOORS, and, oh yeah, THEY ACTUALLY GO ROUND AND ROUND!

Steelcase Customers Service says that the casters are "designed this way."

GOOD LORD, WHY?!?? THEY ARE SCRAPING ON MY FLOOR!!!

It's really shitty that you pay a huge amount of money for a new chair, get it with the wrong casters, wait for TWO WEEKS to get the correct casters, only to end up with something so low quality that it scrapes up your floors.

I'm more than a little raw about it.

I would expect this kind of thing from a $40 generic chair you buy from Walmart. I do not expect it from a $700 chair from a premium brand like Steelcase.

Oh well. Live and learn, I guess. More expensive isn't always better.