Blogography Logo
spacer

  Home  

JC Penney

Posted on Monday, January 26th, 2015

Dave!"No."

"We can't do that."

"There's nothing we can do."

"No."

"We can't help you with that."

   

Reasons I won't shop my local JC Penney ever again.

   

And, believe it or not, this was all while I was trying to PAY THEM MONEY on behalf of somebody who is no longer able to handle their finances for medical reasons. Very sad medical reasons. I even have a Power of Attorney document in my hand which allows me to take care of things like this when needed. Like now. But they don't give a shit. "YOU HAVE CALL THE NUMBER ON THE BACK OF THE CARD!!!"

But I don't have the card. And they won't even go get me the number so I CAN call.

Needless to say, I'm fuming.

What kind of customer service is that? If your damn job is to help customers, then get off your ass and help the customer! Had somebody come to me with a horrible situation like this, I would have done everything I could to help them. Need to pay a bill for somebody who is medically unable? I'm sorry I can't help you with that... but let's go find somebody who can place a call for you. You drove all the way down here, so let's get this taken care of, okay?

But no.

I get sent away with literally nothing.

I tried web-chat at the JC Penney website, but they tell me billing issues must be handled by phone. Okay. At least the chat agent actually GIVES ME THE FRICKIN' PHONE NUMBER.

So then I try to call customer service. But you can't get through to a REAL PERSON without an account number or social security number for the card holder. Well, I don't have any of that, and the automated answering system provides no way to explain the situation. I kept saying "help" and "customer service" and pressing "0"... but the phone robot goes in a loop and insists that I give the information it wants. After eight minutes (I checked!) of trying every option available, I manage to confuse the system enough that an operator finally picked up.

Who treats a customer like this?

JC Penney, apparently.

I managed to keep my cool while explaining the situation to the very nice phone agent, but it's rough. The guy apologizes for all I've been though and seems sincere, so I pay the bill, thank him, then hang up the phone.

How in the hell has customer relations degraded to this sorry state?

I became a JC Penney fan when the company made a big effort to be inclusive in both their philosophy and advertising. Who can say no to Ellen DeGeneres? Not me. I started shopping at Penney's because I support companies who embrace diversity, treat all people with kindness, and want their customers to feel good about supporting them with their hard-earned money.

Now I don't give a shit if the local JC Penney burns to the ground.

Boy, it sure doesn't take much for a company to turn a good customer into a bitter enemy now-a-days, does it?

Oh well. It's not like there aren't other places to spend my money.

Tags: , ,
Categories: DaveLife 2015Click To It: Permalink
   

Comments

  1. Lynne says:

    Couldn’t agree more. Obviously people receive NO training and don’t have enough brains to suggest asking another employee who might, just might, know a bit more. No wonder they’re closing stores right and left. You reap what you sow, JCP.

  2. Stuff like that is why our local JCP’s are closing up. Even the snowbirds, who seem to delight in making things difficult during the season, won’t deal with their brand of bullshit!

  3. Joy says:

    I call it customer dis-service. I’m always pleasantly surprised when I encounter really good customer service, which is a truly sad statement. Shouldn’t that be the norm?

  4. Nicole says:

    This is how I feel about Best Buy. I hate them with the fire of thousand suns!

  5. Sarah says:

    Yes customer service sucks nowadays. I remember back when I was working in retail and we were told to do that. I was constantly told, “you can’t do this or that to help anyone because they can turn around and sue you.” It was drilled in to only provide minimal help with things because if you handled someone’s card too much, or gave them a number that turned out to be wrong, or god forbid gave out personal information you were making the store liable for crap and I’ve come close to being fired for calling card customer support for an elderly lady who physically couldn’t see the phone (and reading her number to her to repeat).

    It makes me really sad because instead of wanting to help people I just became bitter about people in general.

  6. martymankins says:

    Customer service is at it’s lowest point in many years. I remember when customer service used to be tops. Now it’s just a downtrodden mark on a customer’s blog post.

Add a Comment

Blankatar!

   
I love comments! However, all comments are moderated, and won't appear until approved. Are you an abusive troll with nothing to contribute? Don't bother. Selling something? Don't bother. Spam linking? Don't bother.
PLEASE NOTE: My comment-spam protection requires JavaScript... if you have it turned off or are using a mobile device without JavaScript, commenting won't work. Sorry.




   


   


   
   
   
Your personal information is optional. Email addresses are never shown, and are only used by me if a public reply would be too personal or inappropriate here. The URL link to your web site or blog will be provided, so only fill this in if you want people to visit!



   

  Home  

spacer
Welcome:
Blogography is a place to learn and grow by exposing yourself to the mind of David Simmer II, a brilliant commentator on world events and popular culture (or so he claims).
Dave FAQ:
Frequently Asked Questions
Dave Flickr Gallery:
Dave Contact:
dave@blogography.com
Blogography Webfeeds:
Entries Feed
Comments Feed
Dave Social:
Blogography Tumblr
Blogography Instagram
Blogography on Pinterest
translate me
lost & found
Search Blogography:
thrice fiction
Thrice Fiction Magazine - March, 2011 - THE END
I'm co-founder of Thrice Fiction magazine. Come check us out!
free iphone app
Ask Dave iPhone App
Put Dave in your pocket with this FREE app for iPhone and iPod Touch. All life's answers await you with the Ask Dave app!
hard rock moment
Visit DaveCafe for my Hard Rock Cafe travel journal!
travel picto-gram
Visit my travel map to see where I have been in this world!
badgemania
Blogography Badge
Atom Syndicate Badge
Comments Syndicate Badge
Apple Safari Badge
Pirate's Booty Badge
Macintosh Badge
license
All content copyright ©2003-2017
by David Simmer II
   
Creative Commons License
This weblog is licensed under
a Creative Commons License.
ssl security
Comodo SSL