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Posted on Friday, April 3rd, 2009

Dave!Weather here in the Greater New York Area is pretty shitty. A lot of flights have been canceled or delayed both in and out. I am fairly lucky in that mine was only delayed two hours.

At least I was lucky until I found out my hotel shuttle stopped running an hour before I landed.

How the hell can you claim to service a major metropolitan airport like Newark and not have a 24-hour shuttle? And, if your hotel is such a fucking joke that they don't have a 24-hour shuttle for a major airport, then why don't you put that info on your website? Oh, that's right... because if you put it on your website, nobody would bother to book your worthless shit, because nobody knows if their flight might be delayed past your shuttle cut-off!

The more I think about it, the madder I get. Not so much for the $20 I had to pay a taxi, but for the principle of it all. Flights are still on delay and will be landing throughout the early morning. When I checked into the hotel, there were at least a dozen key-cards set-up for visitors not yet arrived because of weather delays. In service to your customers, wouldn't you at least try to accommodate the circumstances and keep a driver on-staff a few extra hours?!? If I were the manager and couldn't get anybody to fill those extra hours, I'd bite the bullet and drive the stupid shuttle myself. It's what you do when you're in the business of customer service.

Or so one would hope.

Given all the travel I endure, you'd think that I'd stop being surprised at the shit I get put through on such a regular basis. But I never do. I'm always clinging to the dream that businesses will go that extra mile for their customers... or at least not mislead those customers on their website.

But it's a dream that fails more often than not. A dream that dies a little more with each failure. A dream that shouldn't really be dream at all, but an expectation of how things should be.

But so rarely are.

Categories: Travel 2009Click To It: Permalink


  1. Very frustrating stuff. It’s stories like this that make me ever so UN-excited to face the prospect of travel. Too many things can go so terribly wrong. I hope one day your service quality dreams are fulfilled.

  2. Whitenoise says:

    I hate to complain, but I’m disappointed in my hotel as well. This was supposed to be a half-star short of a full luxury hotel. A rather shabby place, it’s not even close. Ended up with a very small room with one bed so I ordered a rollaway for my teen. It never came. We’re not off to a good start but hopefully the rest of the city will make up for it.

  3. A Lewis says:

    Shitty weather?? Um, no….it’s going to be 70 or higher the next three days!! Come home…come home!!!

  4. Sybil Law says:

    That IS some serious bullshit, and surprising, too!
    Hope today goes better for you. 🙂

  5. Crail00 says:

    That totally sucks.

    Having said that, I appreciate the information in light of the fact that my wife ad I are scheduled to fly out of Oakland, CA at 6:00 AM.

    Naturally, a call to our hotel will be in order to be sure that shuttle service is available at that hour or well before.

  6. Just remember, if you expect nothing in the beginning, when you get nothing in return you aren’t surprised, and when you get something unexpected, it is a pleasant surprise!!

    Either way… that shuttle business was kinda shitty!

  7. Kailey says:

    Hotels have shuttles from airports? I never knew that… I’ve always just taken a taxi or had friends/relative pick me up. The things you teach me Dave! Now I’ll look in to the whole shuttle thing when planning my honeymoon. Thank you!

  8. whall says:

    Actually, I’m pissed too. You posted this on april 3rd, but here it is the 6th and I’m JUST NOW getting to commenting here. Sorry, I was delayed due to circumstances beyond my control.

    However, I see that you’ve already given away my comment spot to someone else. Now I’m forced to be behind all these other people.

    What is the world coming to?

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