As I've said many times... you don't judge a company when things go right, because that's what's SUPPOSED to happen. You judge a company by how they handle it when things go WRONG.
Unfortunately, the company in question this evening (well, morning, actually) is Northwest Airlines. And when it comes to royally screwing you over when the shit happens, nobody does it quite like Northwest Airlines... even when it's their fault that something's gone wrong.
Due to a scheduling problem, Northwest decided they needed to transfer somebody from Detroit to Seattle. So they loaded us on the plane, then had us all sit there for an hour while we waited for this ONE guy to show up. But he ended up running late, and they finally decided that they would send us on our way without him. So, basically, we wasted an hour FOR NOTHING!! Congratulations NWA dumbasses... you just f#@%ed a full flight of 112 people FOR NOTHING!!
Naturally, this meant that I missed my connection in Seattle.
So first I have to go to the ticketing counter and get re-ticketed. Then I have to wait while they fart around for 30 minutes to get me booked in the shittiest, cheapest, economy hotel they can find. Then they tell me to go get my luggage from Horizon Air, where they've transferred it, and to "have a good evening" (when it's actually morning).
But Horizon tells me that the wait to get my luggage pulled is two hours MINIMUM. And I can't go to my crappy hotel and wait for it, because they will not deliver pulled bags. If I want my bag, I have to wait there at the counter. FOR AT LEAST TWO HOURS! Screw that. So now I am stuck in Seattle with no flight and no luggage. But Horizon does give me a lovely consolation gift... this lovely "Distressed Passenger Tote Bag!"
Well that just makes up for everything!
Note how there is a spot to get the case monogrammed. Too good to be true, I say.
Anyway, so here I am in my tiny shit-bag hotel room that smells like ass. Moldy ass. Moldy ass with OLD FEET and RAW SEWAGE! They assured me that the hotel would have "WiFi Internet." But what they didn't tell me is that it was not available in the rooms (only the lobby) and that it's broken. Lovely.
Now, don't get me wrong. If my missed connection was due to weather or something outside of Northwest Airline's control... I would be grateful for my tiny, stinky room. But since this is 100% their f#@%-up, why are they making me suffer for it? I'm an Elite customer that travels 70,000 miles a year with their airline. I deserve better than this at their hands.
I'd give them credit for buying me dinner, but the crap-bag hotel they stuck me in is out in the middle of nowhere, so the dinner voucher they gave me is useless.
So there you have it. As a company, Northwest Airlines sucks ass. They have no problem screwing you and 111 of your closest friends to solve their problems, and then treats you like shit afterwards. In fact, I feel that I've been treated so badly, that they've got me thinking it must be all my fault. Somehow I am the one who didn't cover the Seattle schedule properly, and so now I'm being punished. Abandoned. Sent to hell.
Oh well. At least there's cable television here in hell, even if it does smell like moldy ass.
UPDATE: This morning, after two hours of sleep, I didn't feel like taking a shower because the bathroom smelled like urine. But I did want to at least brush my teeth. Bleary eyed, I squeezed out some toothpaste and started brushing away... only to find out I had used shaving cream instead of toothpaste. Now, why would they put shaving cream in a toothpaste tube?? Sadistic bastards... don't tell me they don't do this on purpose. I'm having a flashback now.