I was pretty upset that my brand new Canon EOS Digital Rebel camera had a defective USB port. I was a little more upset that I was expected to pay for shipping it to Canon to be fixed (hey, it wasn't my fault their Quality Control Dept. screwed up!). But that is nothing compared to the fact that I was told it would be 7-14 days for the repair... and now it's day 15 and I still don't have my camera back.
Canon is saying that they didn't enter it into the repair shop until the 17th... but I have a FedEx confirmation of delivery on the 10th. Which means they sat on it for 7 days. When I complained, I was told this was a "normal" amount of time. Well, if a 7-day delay is normal, they should stop lying about a turn-around of 7 to 14 days and instead give a more accurate time frame of 14-21 days.
Needless to say, I am really pissed about this. Why is it that everything you buy is total crap anymore?