Just when I think it can't get any worse, Panasonic manages to prove that it can. As I mentioned a couple of weeks ago, I bought a brand new Panasonic DVD recorder model #DMR-E80H that was dead on arrival... I could record to the internal hard disk, but any attempt to burn an actual DVD met in failure (which is the entire point of owning the stupid thing in the first place).
Well, it was sent in on the 19th, it's now 3 weeks later, and I still don't have my DVD recorder back. Apparently, they are still waiting for parts. Since nobody ever answers the phone at the service center, and none of my messages are ever returned, I finally started screaming my way to the top of the Panasonic food chain to see if I could get some action out of them (kind of sad that only way you can get results anymore is to scream at people, but I'm more than happy to oblige is that's what it takes). Sadly, the only thing new I've learned is that the part is due next week (note that no promise as to when I'll actually get anything back was made).
So, if there is a lesson to be learned, it's probably this: Don't ever... and I mean EVER... buy anything from Panasonic. They're product quality sucks ass (I had a VCR from them that was crap too), their service policy is abysmal, and the fact that they won't replace a brand new product, but instead choose to sit on it for weeks while they hunt down parts... well, that just about says it all. Why aren't there lemon laws for consumer products like there are for cars?