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Posted on Tuesday, April 3rd, 2012

Dave!What a bunch of fucking scumbags.

Back in February I purchased a GoGo Inflight Wireless monthly pass.

Last month in March when I saw the charge, I just thought "Wow, they're really late to bill for their service!" and, just to be sure somebody hasn't stolen my credit card number, I go to my GoGo account and verify that only one charge has been made...

Go Go Internet LIES

Yep! Page one of one. Just the one charge for February 28th! Guess they are really late in billing.

But then today I look at my credit card statement and see the charge again in April. Then I go back and confirm that the previous charge was, in fact, new service for March because they billed me in February too. So I call and find out what the heck is going on, only to be told that all monthly plans are auto-renewing, and they're sorry I missed that when I signed up.

I don't ever recall seeing that on the sign-up form. But, then again, it was probably easy to miss on my tiny iPhone screen.

Oh well, I explain the error and am told that they can't retroactively cancel my account, but they will put in a request for a refund on the latest (third) charge. Which means that I'm apparently out of luck on getting money back on the second charge.

What a bunch of fucking scumbags.

Look, if you're going to automatically bill people for some kind of renewable service deal, there are three things you need to make sure of...

  1. Make it painfully clear when the person signs up that they know the service will auto-renew. I am not disputing that the information was there, I'm just saying it was obviously not obvious enough that I could miss it so completely.
  2. When somebody logs into their fucking account to verify charges, you might want to... oh... I dunno... ACTUALLY SHOW THE FUCKING CHARGES ON THEIR ACCOUNT SO PEOPLE KNOW THEY ARE BEING CHARGED.
  3. For all my other auto-bill services, I get an email reminding me that the charge was posted. Anybody not sending out an email receipt to let people know that they are being billed for something is obviously trying to do their best to hide the charge.

Which brings me to my point... GoGo is OBVIOUSLY TRYING TO DO THEIR BEST TO HIDE THE CHARGE!

I check my credit card statements every month and still managed to fall into their scam to the tune of $70.

What a bunch of fucking scumbags.

And you just know that they don't give a fuck, because if you want to use internet while flying, they're the only game in town. They get to be scumbags because there are zero consequences from screwing people over.

Which begs the question...

Why in the hell can't I dream up a business philosophy like that?

I really need to make a concentrated effort in becoming more evil.

Tags: , ,
Categories: Travel 2012Click To It: Permalink
   

Comments

  1. the muskrat says:

    I flew several times last July and bought one of these passes for that month, but they didn’t do this crap to me. Must be a new policy? Not cool.

  2. martymankins says:

    I loathe just about any recurring/automatic payments. It’s the lazy way of collecting payments from people. While I’m sure there’s a benefit to the convenience, it makes it too easy to just forgot what you are being billed for.

    To not disclose properly that something is an automatic payment is even worse.

  3. Have you looked at challenging it with your credit card company? The apparent deception might be enough even if their case would be considered “airtight”.

  4. B.E. Earl says:

    Hate the auto-renew sites/services. I’m a huge baseball fan, so I’ve subscribed to MLB.TV the past two years. Monthly subscription instead of yearly, even though I’d save $10 or so doing the yearly.

    Two years ago, I did cancelled my monthly subscription right after the season ended. I had just been billed, but I got a refund of most of the last payment because it was only good for 3 days or so. Excellent.

    Last year…ooooh, they fucked me. Every month, the bill came through on the 2nd or 3rd of each month. The season last year ended on 9/28, so I knew I had some time to cancel before I was charged for October. But they billed me and took their October payment on 9/27. OK…no big deal. I would cancel and get a refund, right? Wrong. They changed their policy so that there would be no partial month refunds in 2011 or beyond.

    So, basically, they billed me several days early (the only time during the year they did so) to ensure that they would get an extra month of fees from me. Fucking scumbags!

    Now I’m trying to decide whether to boycott them this year or go for the yearly subscription. Ugh…I hate both options. Fucking scumbags!

  5. delmer says:

    Sirius recently sent me an email offering me their Best Offer (and it must really be good as they’ve sent me the email 8 times since Feb 17). For $25 I’d get 6 months of service… and that is pretty good. The problem is it auto renews at the then-current rate at the end of six months should I forget to call and cancel. And I most certainly would.

    If it was $25 now and then I had an option to renew, I might give it a shot. As it is, I am going to take a pass.

  6. Wow! I just bought a temporary pass from them on our flight to Orlando. Going to watch my credit card closely after reading this. I agree…totally wrong of them and very sneaky!

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